Delivery conditions

Agreement conditions

1. General information

Oy Rakennusapteekki – Byggnadsapoteket Ab

Forsbyntie 70, 10330 Pinjainen, Finland

Phone number: +358 (0) 19 233 975
E-mail address: info @rakennusapteekki.fi

Y-code: 2696298-8
VAT number FI26962988

2. Payment in the online store

Visma Pay (Visma Payments Oy, Business ID 2486559-4), registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the payment intermediary for the online store. Payment will be transferred via Visma Pay's online service and visma Pay or Visma Payments Oy will be shown as the recipient of the payment by bank statement and invoice. Visma Pay forwards payments to the online retailer. Payment is safe, as all information about the payment transaction is transmitted using an encrypted connection so that no third party can see the details of the payment transaction.

The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

Through Visma Pay you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice or installment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local Cooperative Banks, S-Bank, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Jousto, Fellow Invoice and Company Invoice.

MobilePay: You can pay with your MobilePay wallet if you have allowed online stores to be paid in the app settings. Payments made with a MobilePay wallet will be charged to the payment card attached to the wallet. If you fail to charge a payment to a payment card, it is not possible to pay with a MobilePay wallet in the online store.

Pivo: Terms of Use are available on Pivo's website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Flexibility invoice and part payment is a domestic service with which you make your purchases quickly and safely. Flexibility is intended for individuals who have handled their financial business properly. With flexibility, you get 30 days of interest-free and free payment time. Once you receive the invoice, you can decide whether to pay it in full or in parts. With the installment you can pay for your purchases in up to 36 instalments, starting at 9,90 eur/month. The cost of the flexibility part payment is EUR 3.90 per month and 19.90% credit rate. You can pay for purchases of 30-3000 euros with Jousto. Aurajoki Nordic Oy acts as the credit issuer. Read more about Flexibility at www.jousto.com.

Visma Pay payment service contact information

Visma Payments Oy (Business ID 2486559-4)
Email: [email protected]
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta

3. Delivery

We deliver products to European countries. The delivery method and estimated delivery time are displayed at the ordering stage before payment.
We reserves the right to change the mode of transport or split the order into several delivery batches if, due to the size or other characteristic of the product, it cannot be delivered using the transport option selected by the customer. We will notify the customer of any change separately by email. In addition to our own warehouse, we use direct deliveries for order deliveries.

If, due to delivery difficulties, the product purchased from the online store could not be delivered to the customer or its delivery is unduly delayed, Rakennusapteekki returns the purchase amount and the transaction is void.

If you wish to order products to a location other than Europe, please contact us by email: info @ rakennusapteekki .fi

4. Special conditions for corporate customers

- The products cannot be returned.
-12 months guarantee.
-Reclaimed products transportation cost is paid by the corporate customer.
– Company orders are delivered to the customer's address.
-The products are shipped to the customer street address, thus we will charge the transportation cost, no matter the size of the delivery.

Please note that e-commerce purchases always include VAT. If you wish to purchase vat-free as a foreign company, please contact us by email at [email protected].

5. Product returns

When you order a product from us as a consumer, you have the right to return it within 14 days. The right to return a product expires 14 days after receipt of a product or after 14 days of receiving the last product in a partial order. Product returns are made on the own orders page in the webshop.. Please note that you must report returns through the ‘own orders’ by using the return form. Simply returning or not picking up the product is not enough to initiate the return process. If you do not report a return as described above, we will not be able to return the money. We are happy to help with technical issues.

Note that these products cannot be returned:
Products that are custom made or modified according to personal requirements.
Products that have been declared as a ‘Not returnable’ in the online store.
Products with an opened protective box/bag.

6. Return shipment

Once you have submitted a cancellation/return notice, you have 14 days to return the physical product to us. If you have purchased multiple products from us, you can also cancel part of your order and return one or more products, even if they have been ordered with the same order. However, this does not apply to combo-products containing several products. Combo-products are treated as a single product. If you want to cancel a product from a combo-product, you must cancel the entire combo- product and return all products that are part of the combo-product.
If you want to send a reclamation related to a product, first send a picture and explanation Rakennusapteekki (this information is entered on the returns page in ‘own orders’).
Pack the product(s) carefully and clearly mark the address information on the package to prevent damage or loss of the product during transport. Use your mobile phone and take a picture of the package before sending it. Ensure that the whole package including the address label is visible in the photograph. Use the same boxes and packaging materials as when the package arrived.
The customer pays for the product return unless it is a product complaint or warranty return approved by Rakennusapteekki.
If you have any questions about the return, please contact Rakennusapteekki at [email protected].

The right to return a product requires that the product is undamaged and has not been used for any purpose other than that necessary to test the product, its properties and its operation.

The product that is returned, the product packaging and all the accompanying accessories and instructions must be in order. The value of the product decreases and the refund is reduced if the product, accessories, user instructions and printouts or packaging has clear traces of use or if something is missing from the package.

7. Repayment of the purchase amount

If you want to cancel your purchase, you'll get your money back. If the value of the product has decreased, we will deduct it from the refundable amount. We will refund the money no later than 14 days after the date on which we have received the product(s) to be returned. We will refund the payment to the same payment method as the original order has been paid for if possible.

8. Warranty and complaints

When you purchase products from us as a consumer, you will receive a 24-month warranty unless there is a separately agreed warranty period (longer or shorter than 24 months). If your complaint is justified, depending on the situation and product, you can either get the product repaired, replaced, money back or a price reduction. An error or deficiency must be reclaimed within one month of the product being received. The complaint must be made using the return form on the own orders page.

Please note that you must report the complaint via the return form via the link above so that we have all the information we need to process the complaint. Simply phone call, email, product return or not picked up is not enough. If you do not report the return via the form link above, we will not be able to process the complaint.

We will process the complaint within five working days, after which we will contact you. If a complaint is justified, we will send a return package sticker by email for you to print out, after which you can return the product in accordance with instructions section 6. Return shipment.

If the complaint is unfounded and the product is returned to us as a complaint more than 14 days after you have received it, we will unfortunately have to charge you for shipping costs and any depreciation due to wear or broken original packaging, for example.
Please note that products returned to the Building Pharmacy must be packed in original packaging. The product must be shipmed completely. Therefore, pack all accessories, written products and the like that came with the product related to the product to be reclaked.
Also, remember that damage is not covered by the warranty if the product has been damaged by a user error (operating and handling errors), changes, defects in the installation of the product or gross misuse.

We only accept complaint-related packages sent to Rakennusapteekki's using the return address tag sent to the customer.
Please note that corporate customers have a 12-month warranty. The shipping costs of refunds are paid by the corporate customers themselves.

9. Data protection

You can read about our privacy here.

10. Dispute resolution

Primarily, we aim to resolve all disputes with the customer by email or phone. In disputes, please contact [email protected]. If we fail to find a solution, you can contact the Finnish Consumer Information Service or the EU Consumer Centre for advice and assistance on issues related to trade and EU legislation. International trade is governed by the law of the country in which the product was purchased.